Terms of Service

OVERVIEW

This website is operated by Frost Lily. Throughout the site, the terms “we”, “us” and “our” refer to Frost Lily.

Frost Lily operates this website and offers handmade tumblers, cup wraps, accessories, and related products and services to you, the customer, subject to your acceptance of these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced on this website.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or purchase our products.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to review this page periodically. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in Singapore, or that you are using the website with the consent and supervision of a parent or legal guardian.

You may not use our products or website for any unlawful or unauthorised purpose, or violate any applicable laws or regulations.

You must not transmit any viruses, malware, or other destructive code through our website.

We reserve the right to refuse service or cancel an order where we reasonably believe the website or our products are being used for unlawful or unauthorised purposes.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order at our discretion where permitted by applicable law.

You agree not to reproduce, copy, sell, resell, or exploit any portion of our website, products, designs, images, content, or services without our written permission.

The headings used in these Terms are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 – PRODUCT INFORMATION

Our products are handmade and may contain minor variations in colour, placement, finish, or appearance. These variations are a natural part of handmade production and are not necessarily considered defects.

We make every effort to display our products and colours as accurately as possible. However, colours may appear slightly different depending on your device, screen settings, lighting, and photography.

Because many of our products are customised and handmade, the final product may have slight differences from product photographs or design previews.

We reserve the right to modify product descriptions, designs, availability, and pricing at any time.

We may discontinue products or designs at any time without prior notice.

SECTION 4 – CUSTOM & PERSONALised ORDERS

Many of our products are made or customised specifically for each customer.

By placing a custom order, you are responsible for ensuring that the information, design choices, names, colours, text, and other details provided to us are correct.

Please review your order carefully before completing your purchase.

Once production has begun, changes or cancellations may not be possible.

Please refer to our Refund Policy for information regarding cancellations, returns, refunds, damages, and defective products.

SECTION 5 – PRICING & PAYMENT

All prices displayed on our website are in Singapore Dollars (SGD) unless otherwise stated.

Prices are subject to change without notice.

We reserve the right to correct pricing errors, product information errors, or other inaccuracies on our website.

Payment must be successfully completed before we begin processing your order unless otherwise stated.

We reserve the right to refuse or cancel an order where permitted by applicable law. If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund Policy.

SECTION 6 – ORDERS & ACCOUNT INFORMATION

You agree to provide accurate, complete, and current information when placing an order.

This includes your name, email address, contact information, billing information, and shipping address.

You are responsible for ensuring that your shipping information is correct before completing your purchase.

If incorrect information results in a failed or delayed delivery, additional shipping charges may apply where applicable.

SECTION 7 – SHIPPING & DELIVERY

Our standard processing time is 10–14 business days for made-to-order products.

Processing time does not include shipping transit time.

For PREORDER products, the estimated processing time will be stated on the relevant product page at the time of purchase.

Once your order has been shipped, you may receive tracking information where available.

Please refer to our Shipping Policy for further information regarding processing and delivery.

SECTION 8 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, services, or tools that are not operated or controlled by Frost Lily.

We are not responsible for the content, availability, accuracy, or practices of third-party websites.

Your use of third-party services is subject to the terms and policies of those third parties.

SECTION 9 – USER COMMENTS & SUBMISSIONS

If you submit reviews, comments, photographs, suggestions, or other content to Frost Lily, you agree that you have the right to provide that content to us.

By submitting content, you grant Frost Lily permission to use, reproduce, and display that content for marketing or promotional purposes, where permitted by applicable law.

We reserve the right to remove content that we consider unlawful, offensive, misleading, abusive, or otherwise inappropriate.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

SECTION 11 – ERRORS & INACCURACIES

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors or inaccuracies and update information at any time.

Where an error materially affects an order, we may contact you to discuss the appropriate resolution, subject to applicable law.

SECTION 12 – PROHIBITED USES

You may not use our website or its content:

• For any unlawful purpose

• To violate applicable laws or regulations

• To infringe upon our intellectual property rights or the rights of others

• To submit false or misleading information

• To transmit viruses, malware, or other harmful code

• To interfere with the security or operation of our website

• To collect or misuse another person's personal information

• To engage in fraudulent or deceptive activity

We reserve the right to restrict or terminate access to our website where permitted by applicable law if these Terms are violated.

SECTION 13 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to our brand name, logo, product photographs, graphics, illustrations, designs, product descriptions, text, and other original materials, belongs to Frost Lily or its respective content owners.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

Our product designs and artwork may not be reproduced or used for commercial purposes without permission.

SECTION 14 – DISCLAIMER & LIMITATION OF LIABILITY

To the extent permitted by applicable law, Frost Lily is not responsible for losses or damages arising from circumstances beyond our reasonable control, including delays caused by shipping providers, postal services, customs, natural events, or other circumstances outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Singapore law.

SECTION 15 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Frost Lily harmless from claims, losses, liabilities, and expenses arising from your violation of these Terms or your misuse of our website or products.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain in effect.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our other policies published on this website, constitute the agreement between you and Frost Lily regarding your use of our website and purchase of our products.

These Terms supersede any prior agreements or communications relating to the same subject matter, except where otherwise required by applicable law.

SECTION 18 – GOVERNING LAW

These Terms of Service are governed by the laws of Singapore.

Any disputes arising from these Terms or your purchase from Frost Lily will be subject to the applicable laws and jurisdiction of Singapore.

SECTION 19 – CHANGES TO THESE TERMS

We reserve the right to update or change these Terms of Service at any time.

The latest version will always be posted on this page.

Your continued use of our website following any changes constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 20 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us through the contact information provided on our website.

Frost Lily
Singapore
Website: www.frostlily.com